Digital Portals Technical Product Manager

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our  journey as we strive to transform the insurance  carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our  internal and external communities better everyday!

PURPOSE OF THE JOB  

The Technical Product Manager I works cross-functionally to guide products from conception to launch by connecting the technical and business worlds. This role creates the roadmap for existing and new products and manages the technical team responsible for handling the product life cycle from inception to maintenance of business. This role requires a deep understanding of technology, insurance domain, and business needs to drive product innovation and success.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Oversees all planning and roadmap execution for insurance products and services. 

• Works with business leaders and executives to develop the technical product roadmap and drive execution, aligning with the company's overall vision and business goals.
• Evangelizes the roadmap constantly so all stakeholders are aligned and understand future direction and implications.
• Leads one or more Product Scrum teams comprised of Technology professionals along with a dotted line of business professionals that work with business stakeholders.
• Oversees the execution of product development cycle to meet requirements, demos the product with end users and optimizes the product features based on user feedback.
• Provides guidance and expertise to internal teams and external stakeholders on product features, functionality, and capabilities.
• Supports the growth and expansion of the Company’s insurance products and service offerings by identifying unmet needs of consumers, assesses the competitive landscape and opportunities for product development.
• Drives product launches to ensure successful market adoption and customer satisfaction.
• Develops funding proposals to ensure the continuous delivery of product features.   
• Liaises with other product managers to ensure effective and efficient delivery.
• Ensures that product portfolio delivers on revenue, retention, and customer satisfaction targets.

Develop and manage product teams.

• Provides strategic, and daily tactical direction to the team. Communicates Mission, Values, and other organization operating principles to direct and indirect reports.   
• Advocates for Agile values, principles, and practices within the organization.   
• Oversees recruitment and training of new employees.
• Ensures all staff members receive orientation and appropriate training in accordance with organizational standards.
• Oversees the performance management and development process for the direct reports.
• Develops operational budget for the product teams.

SUPERVISORY RESPONSIBILITIES

Directly supervises 5 or more product team members and carries out supervisory responsibilities in accordance with company policies and applicable laws. These responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; conducting performance and salary reviews; rewarding and disciplining employees; addressing complaints and resolving problems; coaching, mentoring, and developing team members to further their skills and knowledge; creating and monitoring development plans; setting performance expectations/goals; forecasting staffing needs and planning for peak times and absences; enforcing department policies and procedures. 

EDUCATION AND EXPERIENCE

Bachelor's degree from a four-year college or university is required with a major or emphasis in Business, Finance, Computer Science, Engineering, or related field. Minimum 8 years of related experience inclusive of managing technical teams, collecting business needs, and translating requirements to a technical audience. Experience in the insurance industry highly desired. Minimum 2 years of leadership as a Product Manager, Technical Product Manager, or similar role, with a track record of successfully managing products or platforms.

CERTIFICATES, LICENSES, REGISTRATIONS 

Successful completion of a recognized product owner/management certification like CSPO or PSPO required. Certified Scrum Master required, SAFe preferred.  

KNOWLEDGE AND SKILLS

Solid working knowledge of the Agile Scrum development process. Ability to lead, manage, coach and mentor a team. Must display organizational agility; able to develop and leverage effective relationships and networks; know how to get things done through both formal channels and informal networks. Technical background with a good understanding of software development processes, cloud technologies, APIs, and data integration. Competencies in analytical thinking and decision-making. Must be results driven. Ability to develop and present complex data or information in a clear and simple format to all levels of the business. Ability to translate business goals into concrete strategy and tactical plans. Experience working with cross-functional teams in a matrixed organization, with a demonstrated ability to build strong relationships and collaborate effectively across departments and geographies. Excellent communication skills (verbal/written), good interpersonal and leadership skills. Experience in building strong and collaborative relationships within internal IT partner organizations. Experience in negotiation and management of contracts and SOWs with third parties, internal Legal and vendor management teams. Working knowledge of MS office products & Jira. 

PHYSICAL REQUIREMENTS  

Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear. 

WORK ENVIRONMENT  

This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.

We are currently not offering employment sponsorship for this opportunity.

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The current range for this position is

This range is exclusive of fringe benefits and potential bonuses.  If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

WHY JOIN ICW GROUP?
•    Challenging work and the ability to make a difference
•    You will have a voice and feel a sense of belonging
•    We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
•    Bonus potential for all positions
•    Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
•    11 paid holidays throughout the calendar year
•    Want to continue learning? We’ll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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